We want you to be satisfied! We back all things we sell and offer a 2 week (from receipt of item) money back guarantee. Unused returned items will incur a 10% stocking fee. Any special order saddles will incur a 20% return fee or a 5% cancellation fee if order is cancelled after one week of ordering. There is no cancellation fee for a special or back-order saddle if it is within 1 week of the order date, otherwise there is a 5% cancellation fee. An unused item will contain no scuffs, scratches, dirt or horse hair on the underskirt. Horse Saddle Shop will not accept any returns unless we first issue an RMA number. Please call 1-800-448-1602 for any returns.
Any additional shipping charges such as priority or overseas charges, including return shipping are not refundable.
If you purchased an item you can exchange the unused item for another of similar value within two weeks of receipt. An unused item will contain no scuffs, scratches, dirt or horse hair on the underskirt. The Saddle Shop will not accept any exchanges unless we first issue an RMA number. Please call 1 (800) 448-1602 for any exchanges. HorseSaddleShop.com does not offer free shipping for exchanged items and will charge the actual shipping fee to send the new item. Shipping charges for the original item will not be refunded.
Defective Items and Warranty Work
If you receive a defective item or need warranty work, HorseSaddleShop.com will either repair the item or replace the item with the same model number, color and size. All warranty work must be within the manufacturer's specified warranty period. Most warranty work is performed through the manufacturer.
If your order was somehow damanged or defective, we require a digital photograph of the defect to determine the condition of the item. Once we have ensured that the problem is outside of the normal quality of the manufacturer, we will issue a call tag for the item, causing all shipping charges to be charged to HorseSaddleShop.com. Some problems can be fixed without sending the item back and forth.